Most Americans are happy with delivery service and take out orders because it is fast and convenient. But for most, we all have the same experience; we get a warm and friendly greeting only to be placed on hold because we’ve called at the busiest time of the day. For those of us who love a delivery service that offers a reasonable amount of time with minimal hassle, the executives at Universal Delivery Solutions (UDS) have created a service just for you.
Universal Delivery Solutions, Inc. is the first Company to provide a one hundred percent turnkey delivery platform to the restaurant, retail and other service industry throughout North America. The system is designed on both a customer relation management (CRM) system and a service integrated technology backbone between customers, call center and the personal industry provider of choice.
With the UDS solution, store personnel are not burdened with the task of answering the phone for delivery services, and the customer is not alienated by being put on hold, and kept waiting while the in-store customers are serviced. The Delivery Processing Center takes the customer’s call in a professional and efficient manner. The software solution displays all relevant information for the agent to handle the call quickly and efficiently, and then the software automatically routes the order electronically to the store nearest the customer’s location for fast and speedy preparation and delivery.
In 2004 Adam F. Coblin, Ryan F. Coblin, and Lewis G. Plaut created UDS to have a unique One-Number delivery management solution for chains in the United States not currently engaged in the delivery of their products. All three founders have extensive backgrounds in corporate America, and together create a unique and dynamic team.
A couple of UDS clients include Salad Creations® with its nationwide toll free number 888-4-A-SALAD and beginning February 20th, UDS will manage SUBWAY® restaurant’s delivery program by utilizing its single nationwide toll free number 888-SUB-TO-GO for participating restaurants throughout the lower, downtown Manhattan area. During testing periods with both Salad Creations and SUBWAY®, UDS was able to deliver increased sales of more than 10 percent, nearly tripled order ticket averages and showed more than 75 percent customer retention.
The company has also repaid its major debt to Hope Capital and JABRO Funding. Other than daily operating expenses, the company is now virtually debt free.
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