- Customers seek out highly personalized buying experiences in 2020 and beyond.
- Companies looking at what it means to be customer centric, how to create long-lasting relationships.
- Highly personalized customer service has always been high priority for SHRG.
As a new year begins, direct-selling leaders are looking to the future and wondering what trends will stick following the COVID-19 pandemic. Industry experts predict that companies with a strong customer-centric focus will perform the best moving forward, a prediction that bodes well for Sharing Services Global Corporation (OTCQB: SHRG). Sharing Services is committed to elevating the convenience and value of doing business for both its growing customer base and dedicated distributors.
“The organizations that will perform the best through this period and beyond will be those that maintain a strong customer-centric focus while dealing with the complexity, uncertainty and risk that cloud the business landscape,” reported a recent “Direct-Selling News” article (https://ibn.fm/dEGMv). “This means knowing the sources of risk and opportunity within the global customer base. It means finding new routes to reaching customers—increasingly, through channels that customers control. And it means focusing less on driving customer transactions for short-term gain, and more on fostering trust-based relationships over the long term.”
With that in mind, many companies are looking closely at what it means to be customer centric and how to create long-lasting relationships rather than short-term transactions. The rise of using digital tools instead of in-person sales was a necessity during the pandemic, but a convenience that may just stick around. Customers are seeking out tools that personalize their experience online. Add to this the rise of a gig economy, and the direct sales industry is experiencing massive growth.
These are all priorities — and areas of expertise — for Sharing Services. SHRG markets and distributes health and wellness products under the Elevacity brand through an independent sales force of distributors called Elepreneurs. The company is committed to elevating customers’ and distributors’ lives through products, services and training opportunities.
Sharing Services’ opportunity features a complete virtual business, including a phone app, web system and automated free sampling program — all designed to make it easier than ever before for SHRG Elepreneurs to focus on consumers. Customer centrism begins at home, observes the “Direct-Selling News” article. It starts on the front line with the distributors. Once the home front understands the value proposition of the company, sharing that message becomes second nature.
SHRG executives have long credited the company’s success to its Elepreneurs, who are on the frontlines of the company and who continue to generate 100% organic growth. Through these entrepreneurs’ dedication to providing personalized customer experiences, customer retention has increased and capturing new markets has been achievable.
Sharing Services Global Corporation is a publicly traded company dedicated to maximizing shareholder value through the acquisition and development of innovative companies, products and technologies in the direct selling sector and other industries. The Sharing Services combined platform currently leverages the capabilities and expertise of various companies that market and sell products direct to the consumer through independent contractors.
Sharing Services has two primary divisions: Elevacity(R) Holdings LLC, the parent company of Elevacity U.S. LLC, a health and wellness products company, and Elepreneurs Holdings LLC, the parent company of wholly owned subsidiary Elepreneurs U.S. LLC, a sales and marketing company based on utilization of independent contractor distributors who sell the Elevacity product line.
For more information, visit the company’s website at www.SHRGInc.com
NOTE TO INVESTORS: The latest news and updates relating to SHRG are available in the company’s newsroom at http://ibn.fm/SHRG
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