Cicero, Inc., a Company that specializes in enabling business transformation of enterprise interactions, announced that it has received a 2010 TMC Labs Innovation Award for its Cicero XM ™ Suite. This comes as wonderful news for the company who has also won the Customer Interaction Solutions Magazine’s 2009 Product of the Year award.
The Cicero XM product is perfect for the call center industry or any other industry that needs to connect different applications, regardless of the type and source of the application, to eliminate redundant entry and costly mistakes. Cicero XM automates up and down-stream process flows, enforcing compliance and optimizing handle time and provides a task-oriented desktop, reducing training time and enabling delivery of best in class service.
Cicero XM is ground-breaking in that it captures real-time information about each interaction; it guides the user through an activity and captures usage data to spot trends and will detect and alert on problems before they occur. Cicero Xm effectively reduces up to 90% of the traditional time and cost of desktop change control.
“Cicero has demonstrated raw innovation and offers unique features,” said Tom Keating, CTO and TMC Labs Editorial Director. “I look forward to seeing other innovative solutions from Cicero as they continue to contribute to the future of the CRM and call center marketplace.”
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