Autobytel, a company dedicated to helping automotive consumers and dealers connect online, has rolled out a brand new Dealer of the Month award program. The company chose Patti Scipione, Manager of M’Lady Nissan of Crystal Lake, Illinois, as its first-ever recipient for the month of March 2013.
Autobytel’s President and CEO, Jeffrey Coats, said, “Patti and the M’Lady Nissan team represent the best in online automotive sales and service. The benchmarks Autobytel created in 1995 when it pioneered the automotive Internet serve as the foundation upon which this entire industry operates today. Our longstanding history enables us to identify exceptional dealers who exceed the expectations of online automotive consumers and M’Lady Nissan does this time and again.”
Ms. Scipione remarked, “I’m really honored to be named Autobytel’s Dealer of the Month. I work with a great team of people who understand the importance of Internet customers and who make them a priority in our business. It`s a new generation of car buyers out there and you have to be willing to change with the times. Autobytel helps with these efforts by sending us the best quality customers compared to other lead providers.”
The Dealer Awards Program honors exceptional Autobytel dealers who demonstrate the highest standards in customer service, Internet automotive retail sales, and lead management processes.
Every month, Autobytel’s sales and dealer operations teams evaluate thousands of prospective candidates in the Autobytel network. The monthly finalist is selected based on key online automotive best practices and criteria, including conversion rates, lead management processes, customer service principles, customer and brand retention analytics, and Internet department practices.
The Autobytel Dealer Awards Program culminates at the NADA Convention & Expo in New Orleans in January 2014. The winner of this award will be chosen from this year’s monthly finalists. For more information about the Autobytel Dealer Awards Program, or to learn more about the winners, please visit www.dealer.autobytel.com.
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