Anyone doubting the extent to which companies are turning to overseas outsourcing, to reduce costs and firm up their bottom line, need only look at SupportSave Solutions, a growing provider of remotely manageable business processes with primary operations in the Philippines. The company’s high-efficiency business model allows even small companies to take advantage of serious cost savings, and the range of industries and operational needs they serve is extensive.
SupportSave caters to high-tech electronics and software companies, transportation and logistics, retail and e-Commerce, media and publishing, and online service providers, among others. They provide a variety of contact center services, industry-specific back office processing, collections, and other offerings, including the following:
• Customer Acquisition
• Customer Verification & Activation
• Customer Retention
• General Customer Service
• Technical Support
• Helpdesk
• Billing & Settlements
• Travel Reservations
• Call Quality Monitoring
• Collection Services
• Skip Tracing
• Account Setup
• Data Entry & Auditing
• Order Provisioning
• Order Management
• Fulfillment Services
• Loan Filing & Processing
• Online Research
• Transcription
• Email Management
• Online Chat Support
• Web Content Management
• Fax Processing
Just in the area of online service provision, SupportSave offers a number of low-cost support options:
• Medical / Healthcare – properly schedule patients, make reminder calls, answer questions, screen calls, make billing and payment calls
• E-Commerce – order processing, customer service (phone, email, live chat), technical support, ad posting, blog updates, data entry competitive reviews, data mining
• Online Staffing & Recruitment – ad posting, resume critiquing and formatting, job seeker site searches, information package response, interview scheduling, preliminary screening, follow-up calls, email management
• Real Estate Management – checking foreclosure status, property listing, appointment setting, gathering client requirements, flyer preparation
For additional information on SupportSave, visit the company’s website at www.SupportSave.com
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